FAQ

1. About Ordering and Payment Security

Q1: How do I place an order?
The ordering process is simple and straightforward with just four steps:

  1. Select Products: Browse our catalog and add your desired items to the cart.

  2. Fill in Details: Go to the checkout page and accurately enter your shipping address and contact information.

  3. Secure Payment: We accept major credit cards like Visa, Mastercard, American Express, Discover, etc. All transactions are securely processed through encrypted payment gateways with no redirects required.

  4. Confirm Order: After payment is successful, you will immediately receive a confirmation email, and we will proceed with shipping.

🔒 Security Assurance: We use a PCI-DSS certified platform and end-to-end encryption technology, ensuring that your payment process is 100% secure and hassle-free.

Q2: Is my payment information safe?
Absolutely safe. Protecting your privacy and financial security is our top priority. We have implemented a dual protection system:

  1. Global Financial Standards: Our payment platform is PCI-DSS certified, meeting the highest global security standards for payment data.

  2. Bank-Level Encryption: Through SSL/TLS encryption, sensitive data such as your credit card number and billing address is securely locked during transmission. Even our staff cannot access your private payment details.

2. Order Shipping & Delivery Time (Advantages of US Direct Shipping)

Q3: Where will my order be shipped from? How long will it take?
All our products are shipped directly from our US warehouse to ensure quality control and processing efficiency.

  • Order Processing: After confirmation (usually within 12 hours of payment), we will process and hand the order to the logistics company within 2 business days.

  • Estimated Delivery Time:

    • Domestic USA Orders: 3-5 business days.

    • International Orders: Usually 7-15 business days, depending on destination and local logistics speed.

3. Customs Duties & Import Taxes (All-Inclusive Service)

Q4: Will I need to pay any additional customs duties or import taxes when receiving my order?
No, you won’t need to pay any extra fees.

  • All-Inclusive Pricing: The total amount you pay at checkout includes the cost of the product, international shipping fees, and any applicable customs duties or VAT for the destination country.

  • No Hidden Fees: You won’t have to pay any additional customs or courier fees upon arrival. We handle all the customs clearance and tax procedures for you.

4. Order Tracking & After-Sales Service

Q5: How can I track my order in real-time?
We offer full transparency and real-time tracking services:

  • Email Notifications: Once your order is shipped, our system will automatically send a confirmation email with the tracking number.

  • Account Tracking: You can log in to your account and check the real-time status in the “Order History” section.

  • Official Tracking: You can also use the tracking number on the carrier's official website (e.g., UPS, DHL, FedEx) to check your package's location and expected delivery date.